Self Storage Richmond upon Thames Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Richmond upon Thames provides storage facilities and related services, including services used in conjunction with removal companies operating in the local area. By making a booking, using our storage units or allowing your goods to be delivered or collected by a removal company at our site, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, business or organisation entering into an agreement for storage or related services with Self Storage Richmond upon Thames.
We, us, our means Self Storage Richmond upon Thames.
Unit means any storage unit, container, room or space provided by us for the storage of goods.
Goods means any items, property or effects that you or a removal company acting on your behalf bring into our facility.
Removal company means any third-party company or individual engaged by you to transport or move your goods to or from our facility.
Agreement means the legally binding contract between you and us incorporating these Terms and Conditions and any written confirmation or schedule we issue.
2. Scope of Services
We provide secure storage units and associated services, which may be used independently or in conjunction with removal company services that you arrange separately. We do not provide removal or transport services unless explicitly confirmed in writing, and we are not a party to any contract between you and a removal company.
Our services are available to private individuals, businesses and organisations, subject to availability and compliance with these Terms and Conditions.
3. Booking Process
Bookings for storage units must be made in advance. You may request a booking in person or through any booking channel we make available from time to time. All bookings are subject to availability and our acceptance.
We may ask you to provide identification and proof of address before confirming your booking. Failure to provide satisfactory documentation may result in refusal of service.
The booking will be deemed confirmed only when we issue written confirmation setting out the type and size of unit, the start date, applicable charges and payment schedule. You must check the details carefully and notify us promptly of any inaccuracies.
If you intend to use a removal company to deliver or collect goods at our facility, you are responsible for coordinating dates and times and ensuring that the removal company is aware of our access times, site rules and any security procedures. We reserve the right to refuse access to any removal company or individual who does not comply with our policies or behaves in a manner we consider unsafe or inappropriate.
4. Access and Security
Access to your unit is permitted only during the opening hours and in accordance with our security procedures. We may require you, your authorised representative or any removal company acting on your behalf to sign in and out, provide identification or comply with site safety rules.
You are responsible for ensuring that only authorised persons have access to your unit. Where keys, fobs or access codes are provided, you must keep them secure and not share them with unauthorised persons. You must inform us immediately if you suspect that security has been compromised.
We may from time to time change access procedures, opening hours or security measures for safety or operational reasons. We will use reasonable efforts to give you prior notice of any significant changes.
5. Payments and Charges
Storage charges are payable in advance at the rate set out in your booking confirmation or agreement. We may require a deposit or initial payment before granting access to your unit.
Payments must be made in the manner and frequency stated in your agreement. We may offer various payment methods, and we reserve the right to add or withdraw payment methods at our discretion.
If payment is not received by the due date, we may charge interest on overdue amounts, suspend access to your unit and take further action as described in these Terms and Conditions. You remain liable for all charges accruing during any period of restricted access.
We may review and vary our charges from time to time. Any change in charges will be notified to you in advance and will take effect from the start of your next payment period, unless otherwise agreed in writing.
6. Late Payment and Right of Lien
If you fail to pay any amount due under this agreement, we may exercise a lien over the goods stored in your unit. This means we have the right to retain and, subject to statutory requirements, sell or dispose of your goods in order to recover outstanding sums, including accrued charges and reasonable costs of sale or disposal.
Before any sale or disposal takes place, we will provide you with written notice where required by law. Any surplus funds remaining after deduction of all sums due to us will be held for you, but without interest. If the proceeds are insufficient to clear your debt, you remain liable for any shortfall.
During any period when charges are overdue, we may restrict access to your unit and decline entry to you, your representatives or any removal company acting on your behalf until the outstanding balance is cleared.
7. Cancellations and Amendments
You may cancel a booking before the start date by giving us notice in accordance with any cancellation period specified in your agreement or booking confirmation. Where a specific cancellation period is not stated, we request at least 7 days notice prior to the scheduled start date.
If you cancel within the agreed notice period, any pre-paid storage charges for unused periods may be refunded in whole or in part, subject to any non-refundable fees disclosed at the time of booking. Deposits may be retained where this has been clearly stated in your agreement.
If you fail to take up your booking on the start date without prior cancellation, we may treat the booking as cancelled by you and charge a reasonable cancellation fee, plus any non-refundable charges.
Requests to amend unit size, duration or start date are subject to availability and our agreement. We do not guarantee that amendments can be accommodated, particularly during busy periods or when coordinating with removal company schedules.
8. Use of the Unit and Prohibited Goods
You must use the unit solely for the purpose of storing goods that you own or are otherwise legally entitled to store. You must not use the unit for residential, office, workshop, manufacturing or retail purposes, and you must not conduct business activities from the unit or our premises.
You must not store any of the following prohibited items:
Explosives, firearms or weapons of any kind.
Flammable or combustible materials, including petrol, diesel, gas cylinders or solvents.
Hazardous or toxic substances, chemicals or waste.
Perishable goods, live animals or plants.
Illegal goods, stolen property or any items obtained in breach of law.
Any other items which, in our reasonable opinion, present a risk to health, safety, property or the environment.
We may inspect your unit where we have reasonable grounds to suspect that prohibited goods are being stored, or where required by law, emergency services or regulatory authorities.
9. Waste Regulations and Disposal
You are responsible for ensuring that the goods you bring into our facility comply with applicable waste and environmental regulations. You must not abandon goods on site, leave waste in corridors or communal areas, or deposit items in any location other than designated waste receptacles where provided.
We do not operate as a waste disposal facility and cannot accept hazardous or regulated waste. Any disposal of such items must be arranged by you in accordance with relevant laws and regulations.
If you leave goods, packaging, pallets, unwanted items or waste on our premises or in your unit after the agreement ends, we may treat such items as abandoned and arrange removal or disposal at your expense. We may charge reasonable fees to cover labour, transport and disposal costs, including any compliance costs associated with special or regulated waste.
Where removal companies transport goods to or from our site on your behalf, you are responsible for ensuring that they comply with waste and environmental obligations, including appropriate handling of packing materials, wrappings and discarded items.
10. Condition of Unit and Your Obligations
You must keep your unit clean and in good condition and must not cause damage to our property or facilities. You are responsible for any damage caused by you, your visitors or any removal company acting on your instructions, beyond fair wear and tear.
You must not install fixtures, fittings, shelving or equipment in the unit without our prior written consent. Any approved installations must be carried out safely and must not damage the structure of the unit or building.
At the end of your agreement, you must remove all goods and waste from the unit and leave it in a clean and tidy condition. We may charge you for cleaning, repairs or waste removal if you fail to comply with this obligation.
11. Our Liability
We will take reasonable care to operate and maintain our facility in a safe and secure manner. However, storage of goods is at your own risk, and you are responsible for ensuring that your goods are adequately insured during storage and any associated transport by removal companies.
To the fullest extent permitted by law, we exclude all liability for loss, damage or destruction of goods stored in your unit, whether caused by fire, theft, water ingress, pests, handling by removal companies or any other cause, unless such loss or damage is directly caused by our negligence or breach of statutory duty.
Where our liability cannot be excluded by law, it will in any event be limited to the lesser of the actual value of the affected goods or a reasonable maximum sum specified in your agreement or in any applicable insurance policy arranged by or through us.
We are not liable for any indirect or consequential losses, including loss of profit, loss of opportunity, loss of data, or business interruption, arising from or in connection with the use of our services or any delay, failure or interruption in access to your unit.
We are not responsible for the acts or omissions of any removal company or third party engaged by you. Any issues relating to the transport, packing or handling of goods outside our direct control must be addressed with the relevant removal company under the terms of your separate agreement with them.
12. Your Liability and Indemnity
You are responsible for any loss, damage or injury caused by you, your visitors or any removal company acting on your behalf while on our premises, including damage to units, buildings, fixtures, equipment or other customers property.
You agree to indemnify us against all claims, costs, damages, expenses and liabilities arising from your breach of these Terms and Conditions, your use of the unit, or the actions of any third party allowed by you to access the facility, except to the extent that such loss or liability is caused by our negligence or breach of statutory duty.
13. Insurance
You are strongly advised to obtain suitable insurance cover for all goods stored at our facility and during any transportation by removal companies. Unless we expressly agree in writing to provide or arrange insurance, you acknowledge that it is your sole responsibility to arrange cover and that our charges do not include insurance.
Where we offer information about third-party insurance providers, this is for convenience only and does not constitute a recommendation or guarantee. Any insurance contract is between you and the insurer, and we are not responsible for the scope, adequacy or validity of cover.
14. Termination of Agreement
Either party may terminate the agreement by giving the period of notice specified in your agreement or, where no specific period is stated, by giving at least 14 days written notice.
We may terminate the agreement immediately or restrict access to your unit if you commit a serious breach of these Terms and Conditions, engage in unlawful or unsafe conduct, store prohibited goods, or fail to pay charges when due.
Upon termination, you must remove all goods and waste from the unit and return it to the condition required by these Terms and Conditions. Charges will continue to accrue until the unit is emptied and keys or access devices are returned.
15. Data Protection and Privacy
We collect and process personal information about you for the purposes of managing your booking, administering your agreement, ensuring site security and complying with legal obligations. We will store and handle your data in accordance with applicable data protection laws.
We may share your information with trusted service providers, including payment processors and, where necessary, with law enforcement, regulatory bodies or insurers. We will not sell your personal data to third parties.
16. Changes to Terms and Conditions
We may update or amend these Terms and Conditions from time to time. Where changes are material and affect your ongoing agreement, we will provide you with reasonable notice. Continued use of your unit after the effective date of any changes will constitute acceptance of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions, your storage agreement or your use of our facilities.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision will be deemed deleted but the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy will constitute a waiver of that or any other right or remedy.
You may not assign, transfer or sublet your rights or obligations under this agreement without our prior written consent. We may assign or transfer our rights and obligations to another operator or owner, provided that your rights are not materially affected.
These Terms and Conditions, together with any written agreement or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the provision of storage and related services.
