Self Storage Richmond upon Thames: Service Terms and Conditions

These service terms and conditions set out the rules that apply when you reserve, use, access, pay for, or end a self storage agreement with Selfstorage Richmond upon Thames. They are designed to make the storage process clear, fair, and consistent for all customers. By making a booking, entering the premises, or placing goods into a storage unit, you agree to comply with these terms and any reasonable site rules that may be issued from time to time. Please read them carefully before completing a reservation.

In these terms, references to “we”, “us”, and “our” mean the storage provider, and references to “you” or “your” mean the customer, account holder, or any authorised person acting on your behalf. These terms are intended to cover the main points of the storage service agreement, including the booking process, payment obligations, cancellations, liability, and lawful use of the storage unit. If anything is unclear, you should make sure you understand it before confirming your booking.

By using a self-storage unit, you acknowledge that storage is a service provided on an occupancy basis only. You are not taking a lease, tenancy, or interest in land. The unit remains under our control, and access may be restricted where necessary for safety, maintenance, legal compliance, or overdue payment. The agreement is a contract for storage services, not a property rental arrangement.

1. Booking Process

A booking may be made online, by phone, or in person, subject to availability and verification checks. When you request a unit, you must provide accurate personal and billing details, together with any information reasonably required to confirm identity, assess eligibility, or prevent misuse. We may refuse a booking if the information provided is incomplete, false, or inconsistent with our compliance requirements. A reservation is not final until we have accepted it and, where relevant, received the required payment.

Once a booking is accepted, we will confirm the unit size, start date, agreed charges, and any promotional offer or special conditions that apply. The customer is responsible for choosing a unit suitable for the goods to be stored. We do not guarantee that all items will fit, and we are not liable if the selected unit is too small or otherwise unsuitable. Any measurements, illustrations, or descriptions of self storage units are provided as a guide only and may vary slightly due to internal layouts or building features.

Before storing goods, you may be asked to sign a storage agreement, provide proof of identity, and agree to our site procedures. We may also require confirmation of the authorised users who may access the unit. You must ensure that anyone acting on your behalf understands these terms. Access cards, keys, codes, or other entry devices issued to you remain our property and must be returned when the agreement ends.

2. Use of the Storage Unit

Storage units must be used only for lawful household, business, or personal items that are permitted under these terms. You must not store items that are hazardous, explosive, illegal, stolen, perishable, or capable of causing damage, contamination, or nuisance. This includes, without limitation, flammable liquids, chemicals, gas bottles, firearms, radioactive materials, live animals, and goods that require temperature-controlled conditions unless we have expressly agreed otherwise in writing.

We may inspect a unit if we reasonably believe it contains prohibited items, presents a risk, or is being used contrary to the agreement. Where necessary, we may remove, dispose of, or report prohibited goods to the relevant authorities, and you will be responsible for all resulting costs and losses. Any storage agreement UK customer must also comply with all site rules relating to security, cleanliness, access times, loading areas, and shared facilities.

Customers must not:

• block access routes, fire exits, or emergency equipment;
• carry out repairs, dismantling, painting, or manufacturing inside the unit;
• use the unit for sleeping, living, business meetings, or public access;
• permit unauthorised persons to enter the premises;
• cause damage to the unit, common areas, or other customers’ goods.

3. Payments and Charges

All fees must be paid in advance unless we agree otherwise in writing. Charges may include storage rent, deposit amounts, insurance premiums if applicable, lock fees, administration charges, late payment fees, transfer fees, cleaning charges, or other agreed service costs. The price you pay will be the amount stated at the time of booking, subject to any clearly disclosed changes arising from an upgrade, extension, additional services, or failure to make timely payment. We may revise standard rates by giving reasonable notice in accordance with the agreement.

Payments must be made using the methods we accept at the time of booking or invoicing. You are responsible for ensuring that recurring payments, direct debits, or card authorisations remain valid. If a payment is declined, reversed, charged back, or cancelled, you must immediately remedy the shortfall. Failure to do so may result in access restrictions, cancellation of the agreement, recovery action, or sale or disposal of goods in accordance with applicable law and these terms.

If you dispute any charge, you must notify us promptly and provide supporting information. Disputes do not suspend your obligation to pay undisputed amounts on time. We may apply payments first to overdue charges, then to interest, fees, and the oldest outstanding balances. Where a customer uses a promotional offer, that offer is conditional on meeting all stated requirements and may be withdrawn if the terms are breached.

4. Cancellations, Termination, and Access

You may cancel a booking before the agreed start date by giving notice in accordance with the cancellation rules stated at the time of reservation. If the unit has not yet been occupied, cancellation charges may apply depending on the timing of notice and any administration work already completed. If you have already taken possession of the unit, you may terminate the agreement by giving the required notice and removing all goods before the end date.

We may end the agreement immediately if you fail to pay, breach these terms, provide false information, use the unit unlawfully, or create a serious safety or security risk. We may also suspend or limit access where required for repairs, legal compliance, emergencies, or to protect the premises and its users. Any unused access devices must be returned, and you must leave the unit clean, empty, and in a condition reasonably fit for re-let.

Where goods remain in the unit after termination, we may treat them as abandoned after the notice period set out in the agreement or by law, and we may remove, sell, or dispose of them to recover sums owed and clear the space. Any sale proceeds may be applied against outstanding balances, removal costs, and lawful expenses. A customer using self storage in Richmond upon Thames must ensure that termination is planned early enough to allow for collection and final inspection.

5. Liability and Insurance

Goods are stored at your own risk unless loss or damage is directly caused by our negligence or breach of contract, and even then our liability is limited as set out in these terms. We are not responsible for loss or damage caused by events outside our reasonable control, including theft without proven negligence, flood, fire not caused by us, burst pipes, vermin, contamination, mould, or deterioration resulting from the nature of the goods themselves.

You are responsible for ensuring your goods are suitably insured for their full replacement value throughout the storage period. We may require evidence of insurance, or we may offer a storage protection option if available. Any insurance or protection arrangement is subject to its own policy terms, exclusions, and limits. You must not rely on our premises security as a substitute for your own cover, and you remain responsible for packing and protecting items appropriately.

If we are found liable for any claim, our total liability will be limited to the lesser of the value of the affected goods or the maximum amount stated in the agreement, except where liability cannot legally be excluded or limited, such as for death or personal injury caused by negligence. We do not exclude rights that cannot lawfully be excluded under consumer law. Nothing in these terms affects your statutory rights where they apply.

6. Waste Regulations and Environmental Compliance

You must comply with all applicable waste regulations, environmental laws, and site disposal rules. The storage unit must not be used as a dumping area for unwanted rubbish, household waste, builders’ waste, or contaminated material unless we have specifically agreed to accept such items under a separate arrangement. Any waste left in or around a unit may be removed at your expense, and you may be charged for disposal, labour, cleaning, and any associated penalties.

You are responsible for ensuring that items placed into storage are clean, secure, and suitable for temporary storage. Items likely to leak, rot, smell, spill, or attract pests must not be stored. Batteries, oils, paint, aerosols, electrical waste, and similar products must be handled in accordance with all relevant regulations and must not be abandoned in the premises. If your goods become waste while in storage, you must remove them promptly and lawfully.

Environmental obligations include the following:

• do not pollute drains, floors, or surrounding areas;
• do not dispose of hazardous substances in general waste;
• remove packaging, pallets, and debris responsibly;
• comply with any lawful request to separate or identify regulated materials;
• pay for any cleanup needed because of your goods or actions.

7. Customer Responsibilities

You are responsible for the safe packing, loading, and unloading of your goods. We are not liable for damage caused by inadequate packaging, overloading, poor stacking, or the natural movement of items during transport or storage. Fragile, valuable, or sentimental items should be packed carefully, and you should retain records of what you have stored. It is your responsibility to maintain accurate contact details so that we can send notices, invoices, or legal communications.

You must keep your access details confidential and report loss or suspected misuse immediately. Any action taken using your access credentials will be treated as authorised unless we are informed otherwise without delay. You also agree not to share secure entry information with anyone who is not expressly authorised. Any breach of access control may result in account suspension, additional security measures, or termination of the self storage service.

If you are storing goods on behalf of a business, charity, or other organisation, you confirm that you have authority to bind that organisation to these terms. You will be liable for all sums due and for any losses caused by your representatives, employees, contractors, or agents. All users must act reasonably and responsibly at all times.

8. Variation of Terms

We may update these terms from time to time where necessary to reflect legal changes, operational improvements, safety requirements, or fair changes to the service. If a change is material, we will give reasonable notice where practicable. Continued use of the unit after the effective date of the revised terms will be treated as acceptance of the updated terms, unless the change is prohibited by law or materially disadvantages your statutory rights.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce any term immediately does not mean that we waive our right to enforce it later. Any waiver must be agreed in writing.

These terms form the whole agreement between us regarding the storage service, together with any signed booking confirmation or written addendum. In the event of inconsistency, the signed agreement or specific written variation will take precedence over these standard terms to the extent of that inconsistency.

9. Governing Law and Jurisdiction

These terms, and any dispute or claim arising from them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or issue arising out of or in connection with this service agreement, except where consumer law provides otherwise.

This governing law clause applies to interpretation, performance, breach, and termination of the agreement. If a dispute cannot be resolved informally, either party may seek legal remedies through the courts. Nothing in this clause prevents either party from pursuing any mandatory consumer rights, statutory remedies, or alternative procedures required by law.

By booking and using a unit, you confirm that you have read, understood, and accepted these terms and conditions. These rules are intended to support safe, lawful, and reliable use of the storage facility and to ensure that all customers enjoy a consistent standard of service.